At PatriotLabs, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted. By placing an order through our website, you agree to the terms outlined below.

1. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed, packed, or shipped, it cannot be canceled.

If you need to cancel an order, please contact us as soon as possible.

2. Return Eligibility

Due to the nature of our products, returns are accepted only under limited circumstances.

You may be eligible for a return or replacement if:

• You received the wrong item.

• Your order arrived damaged during transit.

• Your order is incomplete or missing items.

• You received a defective product.

To qualify, you must contact us within 7 days of receiving your order and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, if applicable.

We reserve the right to request additional information before approving a return or replacement.

3. Non-Returnable Items

For safety, quality assurance, and product integrity reasons, we do not accept returns for:

• Opened or used products.

• Products that have been improperly stored or handled after delivery.

• Orders returned without prior authorization.

• Products damaged due to misuse, negligence, or improper handling.

• Clearance, promotional, or final sale items, unless otherwise required by law.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect product, please notify us within 7 days of delivery.

After reviewing your claim, we may, at our discretion:

• Send a replacement product.

• Issue a partial refund.

• Issue a full refund if a replacement is not available.

5. Lost or Missing Shipments

If your package is lost during transit, please contact us promptly.

We will work with the shipping carrier to investigate the shipment. Depending on the outcome of the investigation, we may offer a replacement or refund at our discretion.

PatriotLabs is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.

6. Refund Process

If your refund request is approved, refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is the result of our error or a defective or incorrect item.

7. Return Shipping

If a return is approved, we will provide return instructions.

Unless the return is due to our error, customers are responsible for return shipping costs.

Packages returned without authorization may be refused.

8. Refused or Undeliverable Orders

Orders returned because of:

• An incorrect shipping address provided by the customer,

• Failure to collect the package,

• Refusal to accept delivery,

may not qualify for a refund. Any eligible refund may be reduced by applicable shipping, handling, or return costs.

9. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns as quickly as possible.

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time.

Any updates become effective immediately upon publication on this page.

11. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact us.

PatriotLabs

Email: orders@patriotlabs.com

Website: https://patriotlabs.com